Aflora Support — help with the app, Pro and your account

Contact us

Email kwaska1111@gmail.com. We usually reply within two working days. It helps if you include your phone model and what you were doing when the problem happened.

Aflora Pro

Restore a purchase on a new phone

Sign in with the same Aflora account you used before, open Aflora Pro in your profile, and tap Restore purchases. Use the same Apple ID or Google account you bought with.

Cancel a subscription

Subscriptions are billed by Apple or Google, so you cancel there:

iPhone: Settings → your name → Subscriptions → Aflora.
Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Aflora.

You keep Pro until the end of the period you've paid for. Deleting the app doesn't cancel a subscription.

Refunds

Refunds are handled by Apple at reportaproblem.apple.com, or by Google Play from your order history.

Your data

Export: Profile → Privacy → Export my data.
Delete: Profile → Privacy → Delete my data & account. See how to delete your account, including without the app.
Analytics: switch it off in Profile → Privacy.

Your journal and vision board are stored on your phone, so export a copy before you change or reset your phone.

Quick fixes

Reminders don't arrive

Check that notifications are allowed for Aflora in your phone's settings, and that battery saver or Focus mode isn't silencing them. On Android, also allow exact alarms if you're asked.

Audio stops when the screen locks

Make sure battery optimisation isn't restricting Aflora, then start the session again from the player.

My personal vision didn't generate

Check your internet connection and try again. Your wish stays in the box. Retrying the same wish won't use up your free vision.